Last Updated: August 28, 2025
These Terms of Service (“Terms”) govern access to and use of loopp.com and all related sites, apps, products, and services provided by Loopp AI, Inc., a Delaware corporation (“Loopp,” “we,” “us,” or “our”) (collectively, the “Services”). By creating an account, clicking “agree,” or using any part of the Services, you enter a binding contract with Loopp and agree to these Terms and the documents incorporated by reference (including our Privacy Policy, Refund & Cancellation Policy, and any Data Processing Addendum or Order/SOW). If you do not agree, do not use the Services.
Plain English. Using Loopp means you accept these terms and the linked policies. If you don’t, please don’t use the platform.
Loopp operates a platform that connects business clients (startups and enterprises) with vetted AI engineers and teams to scope, design, and deliver intelligent solutions. Engagements may occur as: (A) Marketplace/Direct, Client contracts directly with talent introduced via Loopp; or (B) Managed Delivery, Loopp (or its affiliate) contracts as prime and may subcontract talent to deliver defined deliverables under a Statement of Work (“SOW”). The applicable Order/SOW identifies the engagement type, scope, term, fees, and special terms. In case of conflict, Order/SOW controls, then these Terms, then policies referenced herein.
Plain English. We either (A) introduce you to engineers you contract with directly, or (B) run a managed project as the prime contractor. Your Order/SOW says which model you’re using.
“Account” means a registered profile enabling access to the Services. “Client” means a business purchasing or evaluating Services or talent. “Talent” means an engineer or team using Loopp to seek engagements. “Order” includes any online checkout, proposal, or order form specifying plan, fees, and term. “SOW” means a statement of work describing deliverables, milestones, acceptance, and pricing. “Deliverables” are work products produced under a Managed Delivery SOW. “Customer Materials” are assets provided by Client (code, data, logos). “Platform IP” means Loopp software, models, templates, and know-how. “Applicable Law” includes U.S., EU/UK, Brazil, Canada, Singapore, South Africa, export/sanctions, and other mandatory laws.
Plain English. These are the key terms we use throughout this contract.
You must be at least the age of majority in your jurisdiction and have authority to bind your organization. Provide accurate information and keep credentials confidential. You are responsible for activity under your Account. Loopp may require multi-factor authentication, suspend risky sessions, or reset credentials to protect users. Notify [email protected] immediately of suspected compromise.
Plain English. Be an authorized adult, keep your login safe, and tell us quickly if there’s suspicious activity.
You will not: (a) violate law or third-party rights; (b) post or transmit unlawful, deceptive, defamatory, hateful, obscene, or invasive content; (c) upload malware or attempt to bypass security; (d) scrape, rate-limit evade, or reverse engineer the Services; (e) misrepresent identity, skills, or credentials; (f) use the Services to develop a competing marketplace; or (g) resell access except as expressly authorized. Loopp may remove content, suspend access, or terminate Accounts for violations.
Plain English. No illegal/abusive use, no hacking or scraping, no fake profiles, no cloning our platform.
To protect marketplace integrity, during any active opportunity initiated through Loopp and for twelve (12) months after the last activity relating to that opportunity, Client and Talent agree not to bypass Loopp to engage directly (or via an affiliate) for substantially similar services without Loopp’s written consent. If the parties wish to convert to a direct hire or direct contract, they may do so by paying Loopp a conversion fee specified in the Order or, if none is specified, 20% of the first year’s expected compensation/fees (cap USD $50,000). This Section does not restrict pre-existing relationships verifiably documented prior to Loopp introduction.
Plain English. Don’t use Loopp to meet, then cut us out. If you want to convert to a direct arrangement, there’s a standard buy-out fee. Pre-existing relationships are exempt.
Orders/SOWs describe scope, timeline, acceptance, and pricing. Each change to scope, timeline, or assumptions requires a mutually signed change order and may adjust fees or deadlines. If Client approvals or inputs are late, schedules shift accordingly and Loopp is not responsible for resulting delays or costs.
Plain English. Your Order/SOW is the blueprint. Changes must be agreed in writing and may change price/timing. Late inputs push timelines.
Fees are as stated in the Order/SOW or pricing page and are exclusive of taxes (VAT/GST/sales/withholding). Client authorizes recurring charges to the selected payment method and is responsible for all applicable taxes unless Loopp is legally required to collect them. Late amounts may accrue interest at 1.5% per month (or the maximum legal rate). Non-payment may result in suspension or termination. Ad spend and third-party pass-through costs are billed as specified in the Order/SOW.
Plain English. You pay according to your Order. Taxes extra. Late bills can incur interest and suspension. We pass through ad/third-party costs per your Order.
You may cancel a subscription at any time (effective at period end) via the dashboard or [email protected]. Refunds/credits are governed by Loopp’s Refund & Cancellation Policy, which is incorporated by reference. Either party may terminate for material breach not cured within 10 business days of written notice. Upon termination: access ends; accrued fees become due; on request within 30 days, Loopp will provide commercially reasonable export of Customer Materials and (for Managed Delivery) final Deliverables; and Sections intended to survive will survive.
Plain English. Cancel anytime for next cycle; refunds follow our Refund Policy. Serious breach? We can end the contract after a 10-business-day cure window.
Platform IP. Loopp and its licensors own all rights in the Services, software, models, templates, libraries, workflows, and know-how (“Platform IP”). No rights are granted except a limited, revocable license to use the Services per these Terms.
Customer Materials. Client retains all rights in Customer Materials and grants Loopp a worldwide, non-exclusive, royalty-free license to use them solely to provide the Services and create Deliverables.
Deliverables (Managed Delivery). Upon full payment, Loopp assigns to Client all right, title, and interest in the final, accepted Deliverables excluding Platform IP and third-party materials embedded therein. Loopp grants Client a perpetual, non-exclusive, royalty-free license to use any embedded Platform IP only as incorporated in the Deliverables. Client will comply with licenses for any third-party components (e.g., OSS, fonts, stock). Where applicable, Talent will waive moral rights to the extent permitted by law.
Plain English. We own the platform/tools; you own your input assets; after payment you own the finished work (but our underlying tools and any third-party components still have their own licenses).
Unless expressly stated in an SOW, Talent engaged via Loopp are independent contractors and not employees, agents, or co-employers of Loopp. Client is responsible for ensuring engagements comply with labor, tax, and immigration laws in relevant jurisdictions (e.g., classification, payroll, benefits, withholdings) unless the SOW states Loopp provides Employer-of-Record or equivalent services. Loopp disclaims responsibility for Client’s employment obligations in Marketplace/Direct engagements.
Plain English. Engineers are typically independent contractors (unless we say otherwise in writing). If you contract directly, you handle local employment/tax rules.
For certain roles and where permitted by law, Loopp or its vendors may conduct identity verification and background checks with any required consent and disclosures (e.g., U.S. FCRA). Results are used only for vetting and compliance, minimized, and shared only with authorized parties. Adverse action procedures will be followed where required.
Plain English. Some projects require ID or background checks. We do them legally, keep results limited, and follow the rules.
“Confidential Information” means non-public information disclosed by one party to the other that is marked confidential or would reasonably be understood as confidential. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel/vendors with a need to know under similar obligations or as required by law (with notice where lawful). NDAs in an SOW or separate agreement supplement (and supersede in case of conflict) this Section.
Plain English. We’ll both protect each other’s secrets and use them only to work together. Any specific NDA governs if there’s a conflict.
You remain responsible for any content you submit. You grant Loopp a license to host and display such content in connection with the Services. Loopp may display non-confidential project outcomes (after public launch) in portfolios and case studies, without revealing your Confidential Information. You may opt out by emailing [email protected]; Loopp will cease new uses within a reasonable time.
Plain English. You own what you upload; we may show non-confidential outcomes as examples unless you opt out.
The Privacy Policy explains how we collect and process personal information. When Loopp processes personal data on Client’s instructions, the parties will execute a DPA upon request (which may include SCCs/UK IDTA for international transfers). Each party will comply with Applicable Law (e.g., GDPR/UK GDPR, CPRA, LGPD), and implement reasonable security controls. You represent that you have lawful authority to provide any personal data you submit to Loopp.
Plain English. Our Privacy Policy governs data. If we process your users’ or candidates’ data for you, we can sign a DPA. Only send us data you’re allowed to share.
Third-party platforms (e.g., GitHub, LinkedIn, ATS, video, code tests, payment providers) are governed by their own terms; Loopp is not responsible for their acts or omissions. Some Deliverables may include open-source components subject to their licenses, which govern use of those components.
Plain English. Connected tools have their own rules. If open source is used, its license terms apply.
THE SERVICES, ANY BETA FEATURES, AND ANY INSIGHTS/ANALYTICS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LOOPP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. LOOPP DOES NOT WARRANT THAT RESULTS (E.G., HIRING, CONVERSIONS, REVENUE) WILL MEET CLIENT EXPECTATIONS OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
Plain English. We don’t promise specific outcomes or perfect uptime. The service is provided as-is.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPP WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR DATA. LOOPP’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNT PAID BY CLIENT TO LOOPP IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR USD $100, WHICHEVER IS GREATER. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; YOUR MANDATORY RIGHTS ARE UNAFFECTED.
Plain English. If something goes wrong, our total liability is capped at what you paid us in the last year (or $100), and we’re not liable for indirect losses where the law allows.
By Client. Client will defend, indemnify, and hold harmless Loopp and its affiliates against claims, losses, and expenses arising from: (a) Customer Materials; (b) Client’s use of the Services in violation of law or these Terms; (c) disputes between Client and Talent in Marketplace/Direct engagements; or (d) employment, tax, or immigration obligations of Client.
By Loopp (IP). Loopp will defend and indemnify Client against third-party claims that final, paid Deliverables under a Managed Delivery SOW (excluding Customer Materials, third-party components, and Client instructions) infringe a third party’s IP right, provided Client promptly notifies Loopp, grants sole control of defense, and cooperates. Remedies: Loopp may (i) procure rights, (ii) modify/replace Deliverables, or (iii) refund the fees paid for the specific infringing Deliverable, exclusive remedy.
Plain English. If a claim is caused by your inputs or your use, you cover us. If our finished managed-delivery work infringes IP, we’ll fix it or refund that item.
You represent you are not a restricted party and will not use the Services in embargoed countries or for prohibited end-uses. Each party will comply with anti-corruption laws (e.g., U.S. FCPA, UK Bribery Act). Loopp may suspend Services immediately for suspected violations.
Plain English. Don’t use Loopp in violation of sanctions or bribery laws.
Neither party is liable for delay or failure to perform due to events beyond reasonable control (e.g., natural disasters, government action, labor disputes, widespread outages, cyberattacks). Payment obligations are not excused, but timelines will extend as needed.
Plain English. Disasters happen. We’ll resume performances as soon as we can.
Loopp may modify features or discontinue non-core components of the Services, provided such changes do not materially diminish Services already paid for during the then-current term. Loopp may update these Terms from time to time. Material changes will be posted on the Site or emailed to account holders and take effect on the stated effective date (or your next renewal for price/plan changes) unless Applicable Law requires otherwise. Continued use after the effective date constitutes acceptance.
Plain English. We may improve or change features. We’ll notify you of important term changes; using Loopp after the effective date means you accept them.
These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules and the U.N. CISG. Arbitration. Any dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Rules, in Wilmington, Delaware, in English, before a single arbitrator. Class/Jury Waiver. To the fullest extent permitted by law, proceedings must be brought individually (no class/representative actions) and jury trial is waived. Injunctive Relief. Either party may seek temporary or injunctive relief in court to protect IP or Confidential Information. Consumer Carve-Outs. If you are a consumer in the EU/UK, Brazil, or other jurisdictions with mandatory rights, you may bring claims in your local courts and access local consumer mechanisms.
Plain English. Delaware law applies. Business disputes go to arbitration in Wilmington. Consumers keep any mandatory local rights.
You may not assign these Terms without Loopp’s written consent; any non-permitted assignment is void. Loopp may assign or subcontract in connection with corporate transactions or to qualified providers and remains responsible for its obligations.
Plain English. You can’t transfer this agreement without approval. We can assign (e.g., if acquired) and still honor our duties.
Loopp may deliver notices by email to your account email or via in-product messaging; notices are deemed given when sent. Legal notices to Loopp should be sent to [email protected]. If a physical service address is required for your jurisdiction, email us and we will provide the appropriate address and contact details.
Plain English. We’ll contact you by email/in-app; you can contact us at [email protected] (ask us for a mailing address if you need it).
These Terms, the Privacy Policy, Refund & Cancellation Policy, and any Order/SOW/DPA are the entire agreement and supersede prior discussions. Precedence: Order/SOW controls, then these Terms, then policies. If any provision is unenforceable, the rest remains in force. Failure to enforce is not a waiver. The parties are independent contractors.
Plain English. This is the whole deal. Your Order/SOW wins if there’s a conflict. If one clause fails, the rest still applies.
EU/UK Consumers. Nothing limits your non-waivable consumer rights (e.g., withdrawal rights for certain distance contracts as described in our Refund Policy).
Brazil (LGPD). Data subject rights and compliance are described in the Privacy Policy; contact [email protected].
Canada (PIPEDA). Consent standards and access/correction rights apply per Privacy Policy.
Singapore (PDPA) & South Africa (POPIA). Rights to access/correct and withdraw consent as set out in the Privacy Policy.
Other U.S. States. State privacy rights are described in the Privacy Policy’s addendum.
Plain English. Some countries give you extra rights. Check our Privacy and Refund Policies for the details.
Loopp AI, Inc. – Legal
Email: [email protected]
Plain English. Email us for any legal questions or notices.
